End-User Support

Our end-user support services help your employees power through any IT problems they encounter.

Don’t let minor issues balloon into something bigger. If you want complex problems resolved quickly, you need to work with a reliable IT provider that knows how to get your team back up and running. At Istonish, we offer around-the-clock end user services designed to mitigate avoidable problems, nullify potential threats to your server, and minimize downtime so that you can maximize productivity.

End-User Services and Support You Can Count On

Downtime can be the death of any company if they don’t have a sound, reliable backup plan in place. At Istonish, our goal is to help our customers work as productively as possible for as much time as possible. That means supporting your team around the clock, providing an invaluable knowledge base for those that need real-time solutions to frustrating problems. Our 24/7/365 Service Desk support solutions offer quick issue resolution, leaving you with more time to focus on doing what you do best. Whatever you need to keep your company up and running, Istonish delivers every time.

Istonish_End_User_call center worker on the phone

IT Service Desk Management

There is nothing more annoying than when technology doesn’t work like it should. Our service desk team provides real-time support for your company, getting you back on track for success with minimal downtime.. Our public and private sector service offerings include:

Always Available Support – 24x7x365
Tier 1 & 2 Support
Remote Management
CJIS Background Clearances
Fast Response and Service

Office 365 Support

If cloud computing is the way of the future, then it’s about time that you got on board. Office 365 represents the next step forward that all companies, from small businesses to large corporations, should take. As a Microsoft Gold partner, Istonish has the experience and expertise among our staff to guide you through the installation, migration, and ongoing maintenance for your Office 365 software.

Desktop Management

Things might be working just fine for right now, but what happens when things change? If you don’t have the capacity to update your software or hardware, resolve issues quickly, or keep your technology aligned with your performance goals, things can take a nosedive pretty quickly. IT and desktop management solutions from Istonish provide your team with real-time answers to stubborn issues that demand a quick resolution. We provide comprehensive end user services including:

Remote Break-fix (7×24 Service Desk Level 1 & Level 2)
Hardware procurement and standard software package installations
Configuration management
Patch Management
Asset Management
Anti-Virus Management
Ransomware Monitoring

Ask About Our End-User Services

Quality Customer Service; Seamless User Experience

How closely does your current technology align with your long-term goals? Don’t let there be any room for doubt in your business processes—you need a reliable, high-quality single point of contact for your IT needs to take you to the next level and get you to the level you want to be at. At Istonish, we customize our service solutions so that they fit in with your business practices, providing you with support that makes sense for your workflow and environment. For more information on how our team can help you reach that next crucial phase of your development, reach out to Istonish today.