Hosted VoIP

Use the latest technology to improve your organization’s phone services.

Are you still working with a landline business phone system? Do you wish your phone system had a variety of features, including video integration and interactive voice response (IVR) capabilities? If that’s the case, Istonish’s Aprisi Assure contact center VoIP solution can give all those features and more.

What Is VoIP?

Where a landline phone system transmits calls through copper wires, a Voice Over Internet Protocol (VoIP) phone system transmits calls over an internet connection. Instead of requiring lots of wires and a physical private branch exchange (PBX) to set up a multi-line office phone system, most business VoIP solutions are cloud-based. This means you can have a wireless business telephone system with a wide variety of phone services and features at your disposal. VoIP services can also improve and simplify your call routing procedures so the right agent can receive the right call and solve customers’ problems more quickly.

With our telecom solutions, you can use call recording, multi-language voice recognition, third-party verification (TPV) services, and a simple agent desktop setup to improve your contact center’s overall performance. We will give you the cloud-based hosted VoIP to reach your colleagues and clients over different platforms, from desk phones to cell phones to mobile apps. Our VoIP solutions will give you, your colleagues, and your employees the flexibility to reach anyone on-site and remotely whenever necessary.

It worker on a phone call with a headset

Find the Right VoIP Solution With Istonish

When you partner with us, we will work to find the right VoIP solution for your business. Then we’ll customize it to meet your specific needs and goals.

Learn More

How Can VoIP Help Your Business?

Both the Federal Trade Commission (FTC) and the Federal Communications Commission (FCC) require contact centers to use third-party verification services. Why? They require TPVs to verify that a customer is completing a transaction or requesting a change and to confirm the customer’s identity, among other things. This practice protects your business and your customers from slamming, which is when your phone call is switched from one phone company to another without your permission. TPV systems acquire your customers’ permission and confirmation by connecting you to a third-party verifier, send you a letter of agency (LOA) to sign and submit, or offering you a toll-free phone number to call to confirm your decision.

Boost Your Contact Center’s Performance Today
Aprisi Assure can give you the TPV options to reach and work with your customers, no matter how they want to communicate with you. Learn More.

How can our Aprisi Assure solution improve your TPV services? To start with, it can deliver LOAs and term contract agreements via voice, email, or text. It can also provide confirmation for online customers and provide secure customized surveys after a phone transaction is completed. These features, among others, give your contact center agents the flexibility to enact TPV services in multiple ways so they can continue and complete transactions with your customers.

Improving Your Business With VoIP and TPV Solutions

If you need voice solutions, Istonish can provide them along with our managed services. We can help large, mid-size, and small businesses reach their colleagues and customers with our VoIP and TPV services and solutions. No matter whether you want video conferencing to consult with your colleagues and clients on business projects or use TPV to complete transactions with your customers, we can help you achieve those goals.

If you’re ready to explore possible hosted VoIP solutions for your business, reach out to us today. We’ll find a way to make Aprisi Assure and other solutions meet your business’s needs.

Implement VoIP With Istonish

If you want to improve your communications with a hosted VoIP solution, reach out to us today!

Learn More